Job Description

What we offer

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Company profit sharing plan
• Generous paid time-off and paid holidays
• Paid parental leave
• Company-paid mental health benefit through Headspace
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

Reporting directly to the Chief Technology Officer, this is a key leadership role within the organization responsible for a portfolio of commercial, productivity, process improvement, and systems implementation initiatives that enable growth, profitability, customer experience, management, and staff development.

The Vice President of Enterprise Program Management Office (ePMO) will improve franchisee satisfaction and optimization of the SERVPRO brand, operating systems, and support program. consisting of 450+ corporate users in addition to corporate systems access for 2,200 + Franchises. This position will be responsible for building relationships with key business stakeholders to ensure that the transformational projects, processes and outcomes align to our business strategy and objectives, and that the business is aware of and aligns with the overall strategy.

You will

Strategy

• Collaborate with the executive leadership team to select, launch, and implement transformation projects, design and facilitate the completion of the highest priority projects.
• Maintain and conduct annual reviews of the SERVRO strategic plan with executive leadership and the board of directors with a goal of gaining alignment on the overall project roadmap.
• Maintain global awareness of the enterprise project portfolio and strategic plan needed to properly sequence projects to deliver optimal results.
• With an eye towards greater efficiency and effectiveness, apply the principles of Lean to “see beyond the current” and innovate bold improvements to today’s processes.

Governance

• Structure multiple enterprise initiatives into a cohesive and prioritized portfolio, with supportive yet vigilant Steering Team oversight.
• Manage intake of new initiatives in alignment with the Strategic and Annual Operating Plan with the SLT and Extended SLT.
• Working with the CFO and CTO to establish a set of cascading operational KPIs and financial targets for the overall effort and for each initiative.
• Identify and manage interdependencies among initiatives.
• Use technology to improve communication, accountability and facilitate enterprise-wide alignment among the various constituencies involved in the transformation effort; proactively promote change across the organization and leverage the Servpro Senior Leadership Team to manage resistance to change.

Execution

• Define and deploy problem solving, process improvement, and project management principles, methods, and tools to elevate Servpro’s agility, adaptability, and overall operational discipline, while maintaining a focus on delivery resources to help Franchisees succeed.
• Partner with IT PMO / Enterprise Solutions leader to deploy projects via a disciplined methodology.
• Collaborate with leaders across the business to recruit and manage project leaders for strategic initiatives.
• Facilitate fact-based, real-time, and continuously evaluated connectivity between internal business processes and customer needs.

Organizational Alignment

• Model Servpro’s core values and the leadership behaviors required to encourage process discipline, waste elimination, and employee & franchisee engagement.
• Communicate the goals and objectives of Transformation activities and provide a system for the ongoing measurement of results as Servpro evolves through multiple improved future states.
• Seamlessly integrate change management activities (e.g., stakeholder mapping, communication strategy, skill building, incentives alignment) into project plans for all initiatives.
• Share knowledge across functional boundaries, promote continuous improvement, and build capability & skills at all levels of the organization.
• Identify capability gaps and help facilitate improvements.
• Foster a success-oriented, accountable environment within the company.
• Develop and maintain lasting, mutually beneficial partnerships with internal & external customers, Servpro team members, franchisees, and vendors.

You have

• Ability to work on campus at SERVPRO's headquarters in Gallatin, Tennessee.
• Bachelor’s Degree, or equivalent; MBA preferred
• 8-15 years of experience in program management, project management, and/or consulting leadership roles ideally with exposure to property mitigation, restoration, and reconstruction services
• Deep expertise in Lean principles, methods, and tools
• Extensive, hands-on experience leading large-scale change initiatives across the full lifecycle of strategy, planning, requirements definition, design, and delivery
• Highly organized, with demonstrated track record in a program management office environment
• Exceptional strategic planning, influencing, and communication skills (written and oral)
• Extraordinary initiative and problem-solving dexterity
• High change agility with strong change management & stakeholder management skills
• Proven ability to develop influential relationships at multiple levels within an organization
• Committed lifelong learner with a passion to share knowledge and learnings with others

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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