Job Description

Job Description

Job Description

TITLE

Leasing Agent

DEPARTMENT

Operations – Property Management

REPORTS TO

Property Manager or Leasing Manager

STATUS

Full Time / Non-Exempt

DATE

February 2024

POSITION SUMMARY:

The Leasing Agent is responsible for generating and following up on sales leads, conducting tours of the property/specific units, qualifying prospective residents, closing the sale. Additionally, the leasing agent participates in resident contract renewals and retention programs.

MAJOR DUTIES:

PRIMARY RESPONSIBILITIES

• Ensure that model apartment units are ready and available for show/tour on a daily basis.
• Generate and follow-up on sales leads, conduct tours of the property/specific units and obtain prospect information.
• Participate in inside/outside sales activities (open houses, promotions, etc.) to generate leads
• Achieve monthly targeted goal percentages for qualified new leases following established terms and procedures; must reach a closing ratio of at least 30%
• Complete required leasing contracts and collect first rent payment
• Provide great customer service to residents with particular attention on curb appeal, move-in experience, friendliness & responsiveness in properly addressing resident concerns
• Develop and maintain an on-going resident retention program and play an active role in the renewal process; meet renewal quotas
• Maintain updated knowledge on current market conditions, rental rates, sizes, locations, floor plans and all amenities of the property and the ability to train others
• Efficient and timely processing of all administrative forms, reports, resident and property files

SECONDARY RESPONSIBILITIES

• Responsible for reporting unusual circumstances regarding the property or residents
• Properly field/address all inquiries made to the office (prospects, residents, vendors, etc.)

SUPERVISORY RESPONSIBILITIES :

• No supervisory responsibilities.

QUALIFICATIONS:

• Associates (2 yr) Degree in business, sales, marketing or real estate OR 2-4 years of experience as a leasing consultant or similar job function in the property management or real estate industry in lieu of a degree

• Proficient with Microsoft Office (Outlook, Word and Excel) and ability to learn various other software. Knowledge of Yardi Voyager or other property management software highly desirable
• Ability to read and interpret documents such as lease agreements, safety rules and other related documents
• Mathematical proficiency to calculate discounts, interest, commissions, percentages, etc.
• Working knowledge of compliance with Fair Housing laws & regulations.
• Outstanding sales presentation skills, both face-to-face and via telephone with solid closing skills.

• Strong organizational and time management skills with a high attention to detail is essential.
• Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people.

• Demonstrate independent, mature judgment; conveys a professional image and attitude.
• Ability to effectively manage moderate to high levels of stress.

• Must possess a valid driver's license, and have reliable, insured transportation.
• Ability to travel for community outreach, administrative responsibilities, and operational need among the properties.

• Ability to work a flexible schedule that includes evenings and weekends if necessary.

PHYSICAL REQUIREMENTS :

• The physical requirements of this position are related to a standard office environment. Must be able to utilize a phone, computer and screen, and other office equipment. While performing the duties of the job, the employee is required to hear, talk, reach, stoop, or kneel, and sit; Must be able to walk for extended periods of time under various weather conditions to tour the property. Must be able to occasionally lift up to 25 pounds.

The duties listed in the job description above are intended only as illustrations of the various types of work that may be performed. These listed duties are not intended to describe in detail all the tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations. Omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. At the employee’s request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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