Job Description

The Global GTM Partner Business Operations Analyst role will be responsible for day to day operations supporting the rapidly growing CrowdStrike partner ecosystem as well as Crowdstrike Alliances/Partner leadership team and wider Alliances/Partner team. 

This role will have an emphasis on alignment and support of their respective Global GTM team, focused on operational excellence in support of the GTM goals and objectives. While providing a seamless CrowdStrike experience for our partners, the successful candidate will have the ability to constantly improve our operations, build scalability and be the partner advocate. 

What You'll Do:

• Partnering with our MSSP leader and MSSP field operations team,with emphasis to assist with Partner strategy with data led insights into trends, gaps and opportunities to execute the plan.

• Understand and provide input on the Global MSSP plan, including data, field feedback, and outside-in Partner feedback.

• Creating and leading the execution of operational plans to streamline, scale and support the MSSP GTM..

• Working cross-functionally with the Data/Analytics team and Business Architecture team for reporting, data insights, process documentation, etc.

• Maintain and manage operational improvement plans.

• Work with Partner Operations field teams for feedback and adoption/change management plans and execution.

• Work with the Global Partner Operations team to provide requirements for critical capabilities to support the GTM operations plan, including UAT and sign-off with respective stakeholders.

• Work with the Shared Services team to update process documentation or to evolve tasks as necessary.

• Good level of understanding and interpreting of data and ability to prepare metrics and KPIs that are shared with management on a regular basis.

• Participating in QBRs to ensure processes are aligned with the needs of the business and provide recommendations for the future. 

• Participating and supporting the forecasting process where relevant.

• Ad Hoc operational support where necessary.

• Instituting best practices and scalable processes including data flow.

• Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.

• Ability to optimize and prioritize tasks, including training shared services teams, and acting as a point for escalation within the EMEA region. 

What You'll Need:

• Bachelor's degree

• Minimum 5 years of Partner / Channel Operations experience

• Minimum 5 years of experience in a business operations role supporting an MSSP business

• Strong analytical background and ability to flush out anomalies

• Be a self-starter, detail and process oriented, and operationally-minded

• Excellent presentation and communication skills

• Expertise in business applications including Excel, PowerPoint, Salesforce and BI (Tableau is a plus)

• Ability to work in a fast-paced environment and manage through ambiguity and change 

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