Front Desk Supervisor Position with Great Pay & Benefits -Wyndham Garden Pittsburgh Airport, PA Job at Blue Sky Hospitality Solutions, Pittsburgh, PA

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  • Blue Sky Hospitality Solutions
  • Pittsburgh, PA

Job Description

Job Description: Front Desk Supervisor

WE OFFER GREAT PAY AND BENEFITS!
Join our dynamic team and enjoy competitive pay and comprehensive benefits designed to support your well-being and career growth.

As a Front Desk Supervisor , you will oversee and enhance all Front Desk operations to ensure exceptional guest experiences and drive financial success. Reporting directly to the Front Desk Manager, you will play a crucial part in creating a welcoming atmosphere for our guests.

Key Responsibilities:

  • Guest Service Excellence : Lead the Front Desk team in delivering outstanding service during check-in/check-out processes, addressing guest needs, and maintaining high satisfaction levels.
  • Team Development : Supervise and mentor team members, fostering professional growth through training, coaching, and performance evaluations. Schedule staff efficiently to meet hotel occupancy demands.
  • Operational Management : Oversee daily operations at the Front Desk, ensuring adherence to service standards, product quality, and cost control measures. Implement and enforce hotel policies and procedures effectively.
  • Revenue Enhancement : Collaborate with management to initiate marketing and upselling strategies that promote hotel services and maximize room occupancy and overall revenue.
  • Data Analysis : Run daily reports, assess service and satisfaction trends, and make informed decisions to improve operations and address any challenges.
  • Guest Issue Resolution : Tackle guest concerns with a problem-solving mindset, utilizing analytical skills to provide effective and timely solutions.
  • Recruitment and Training : Participate in hiring and onboarding processes to build a strong Front Desk team that embodies our service values.
  • Inventory Management : Order supplies and maintain appropriate inventory levels through our procurement system.

Qualifications:

  • 2+ years of supervisory experience in the hospitality industry, particularly in Front Desk operations.
  • Strong leadership skills with a proven track record of developing team performance.
  • A degree in Hotel Management, Business, or a related field is preferred, or equivalent experience.
  • Excellent communication skills and a passion for guest service.
  • Ability to stand for extended periods.

Job Tags

Full time,

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