Job Description

Job Description: Front Desk Supervisor

WE OFFER GREAT PAY AND BENEFITS!
Join our dynamic team and enjoy competitive pay and comprehensive benefits designed to support your well-being and career growth.

As a Front Desk Supervisor , you will oversee and enhance all Front Desk operations to ensure exceptional guest experiences and drive financial success. Reporting directly to the Front Desk Manager, you will play a crucial part in creating a welcoming atmosphere for our guests.

Key Responsibilities:

• Guest Service Excellence : Lead the Front Desk team in delivering outstanding service during check-in/check-out processes, addressing guest needs, and maintaining high satisfaction levels.
• Team Development : Supervise and mentor team members, fostering professional growth through training, coaching, and performance evaluations. Schedule staff efficiently to meet hotel occupancy demands.
• Operational Management : Oversee daily operations at the Front Desk, ensuring adherence to service standards, product quality, and cost control measures. Implement and enforce hotel policies and procedures effectively.
• Revenue Enhancement : Collaborate with management to initiate marketing and upselling strategies that promote hotel services and maximize room occupancy and overall revenue.
• Data Analysis : Run daily reports, assess service and satisfaction trends, and make informed decisions to improve operations and address any challenges.
• Guest Issue Resolution : Tackle guest concerns with a problem-solving mindset, utilizing analytical skills to provide effective and timely solutions.
• Recruitment and Training : Participate in hiring and onboarding processes to build a strong Front Desk team that embodies our service values.
• Inventory Management : Order supplies and maintain appropriate inventory levels through our procurement system.

Qualifications:

• 2+ years of supervisory experience in the hospitality industry, particularly in Front Desk operations.
• Strong leadership skills with a proven track record of developing team performance.
• A degree in Hotel Management, Business, or a related field is preferred, or equivalent experience.
• Excellent communication skills and a passion for guest service.
• Ability to stand for extended periods.

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