Job Description
Title : AVP/VP – Client Partner (Hi-tech)
Location : Bay Area, California, United States
Job Responsibilities:
Client Relationship Management:
- Build and maintain strong, long-lasting client relationships
- Serve as the primary point of contact for key client accounts
- Understand clients' business objectives and challenges and provide strategic IT solutions
Sales & Business Development:
- Identify and pursue new business opportunities within existing client accounts
- Collaborate with sales teams to generate new leads and convert them into profitable business engagements
- Develop and present proposals and contracts to clients
Account Management:
- Oversee the delivery of Digital and IT services to ensure they meet client expectations and contractual obligations
- Monitor project progress and address any issues or concerns promptly
- Ensure timely and accurate invoicing and collection of payments
Strategic Planning:
- Work with clients to identify long-term Digital and IT needs and develop strategic plans to address them
- Provide insights and recommendations on emerging technologies and industry trends
- Assist clients in developing IT roadmaps and budgets
- Collaboration:
- Collaborate with internal teams, including project managers, technical consultants, and support staff, to deliver high-quality IT solutions
- Facilitate communication between clients and technical teams to ensure alignment on project goals and deliverables
Performance Monitoring:
- Track and report on key performance indicators (KPIs) for client accounts
- Conduct regular client satisfaction surveys and feedback sessions
- Implement improvement plans based on client feedback and performance metrics
Negotiation and Conflict Resolution:
- Negotiate contract terms (Master Services Agreements and Statements of Work) and service level agreements (SLAs) with clients
- Resolve conflicts and disputes in a professional and timely manner
Preferred Skills & Qualifications:
- At least 15+ years of relevant sales experience, from IT Services Industry
- Should have experience of working with IT companies and should have experience of Client Relationship Management/Account Management, Onshore and offshore delivery model
- Going beyond existing stakeholders, mapping new LOB’s / Stakeholders, and positioning Client services around Application Development, Cloud Computing, Data Analytics, Infrastructure, Quality Engineering, Testing and other emerging Digital Technologies
- Understanding of industry business trends and current challenges, and ability to carve potential opportunities based on internal capabilities and offerings
- Proven experience of successful client relationship management and delivering account growth within Hi-Tech Verticals
- Proven track record of being able to grow existing book of business be it upsell and cross sell services into other buying centers of the same organization
- Ability to connect and work with business, procurement, and vendor management organizations across multiple functions.
- Ability to work their way up the value chain through proactive proposals and thought leadership
- Assertive, yet consultative sales acumen.
- A self-starter with a passion for Client Relationship Management & Business Development
- Strong understanding of market trends and ability to create end-to-end, multifaceted, goto market strategy for service line.
- Experience in implementing best practices sales methodologies and techniques
- Develop and optimize a sales pipeline, manage pursuit strategies focused on senior executives to deliver new client wins.
- Track record of meeting and/or over-achieving revenue targets and negotiate pricing contracts
Job Tags
Contract work, Offshore,