Job Description

Certified Medical Assistant-Duke Primary Care- Raleigh Region Float at Duke Health summary:

The Certified Medical Assistant at Duke Primary Care-Raleigh Region Float is responsible for providing compassionate care across various clinics within Wake County. This role includes both clinical and administrative duties such as assisting with patient examinations, scheduling appointments, and maintaining medical records. The position aims to advance health together by supporting the healthcare team in delivering comprehensive services to patients of all ages.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

To apply please email your CV / resume to  [email protected]

Duke University Health System-  Certified Medical Assistant-Duke Primary Care- Raleigh Region Float seeks to hire a Certified Medical Assistant who will embrace our mission of  Advancing Health Together.

Department Profile:

Duke Primary Care- Raleigh Region, located in Raleigh, includes seven full-service primary care practices dedicated to providing comprehensive healthcare for patients of all ages. Our experienced team includes family medicine providers who specialize in adult care and pediatric care focused on ensuring the health and well-being of all patients. We offer a variety of services, including annual physicals for maintaining overall wellness, preventive care visits for early detection and health issue prevention, tailored physical exams for work, school, or sports, and prompt acute illness visits for minor injuries and illnesses.

Clinic Location and Hours:

Open 8am - 5pm Monday to Friday (Float CMA for Wake County) 

40 Hours Week +Pay Mileage

CMA will be assigned to clinic with greatest need based on CMA staffing level percentages

Job Summary:

Duke Primary Care- Raleigh Region Float, will be responsible for floating to clinics within Wake County, to help support the clinics with various administrative and clinical dutites. Located in Raleigh, is a full-service primary care practice dedicated to providing comprehensive healthcare for patients of all ages. Our experienced team includes family medicine providers who specialize in adult care and pediatric care focused on ensuring the health and well-being of all patients. We offer a variety of services, including annual physicals for maintaining overall wellness, preventive care visits for early detection and health issue prevention, tailored physical exams for work, school, or sports, and prompt acute illness visits for minor injuries and illnesses.

Administrative Duties:

• Answer telephones
• Greet patients
• Update and file patient medical records
• Fill out insurance forms
• Handle correspondence
• Schedule appointments
• Arrange for hospital admissions
• Arrange for laboratory services
• Handle billing and bookkeeping 

Clinical Duties:

• Assist medical and nursing staff in a variety of tasks including:
• Taking medical histories and recording vital signs
• Explaining treatment procedures to patients
• Preparing patients for examinations and procedures
• Assisting the physician during the examination and procedures
• Collect and prepare laboratory specimens
• Perform basic laboratory tests on the premises
• Dispose of contaminated supplies Sterilize medical instruments.
• Promote patient/family understanding of the educational content and his/her involvement in the plan of care, and document in patient record
• Prepare and administer medications as directed by a physician
• Authorize drug refills as directed Telephone prescriptions to a pharmacy
• Draw blood
• Prepare patients for x-rays, tests and procedures
• Take electrocardiograms Remove sutures/ staples
• CMA will be expected to work in the rooming and laboratory roles, as assigned
• Change sterile and non-sterile dressings

Required Qualifications at this Level

Education

• Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.
• Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
• Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.

Experience

Level I -- No experience required.

Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.

• Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.
• Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.
• General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.

Degrees, Licensure, and/or Certification

• Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
• Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.

Knowledge, Skills, and Abilities

• Good customer service skills.
• Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
• Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
• Working knowledge of sterile techniques and special procedures that are applicable to work performed.
• Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
• Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.
• Age specific competencies.
• Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information
• Ability to establish and maintain effective working relationships with patients and clinic staff
• Typing skills
• Medical terminology
• Levels II and III -- Ability to independently seek out resources and work collaboratively

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Keywords:

Certified Medical Assistant, Duke Primary Care, Healthcare, Patient Care, Clinical Duties, Administrative Duties, Family Medicine, Pediatric Care

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