Agency: Department of Employment Security
Class Title: SENIOR PUBLIC SERVICE ADMINISTR - 40070
Skill Option: General Administration/Business Marketing/Labor/Personnel
Bilingual Option: None
Closing Date/Time: 01/16/2025
Salary: Anticipated Starting Salary $9,167 - $10,834 monthly
Job Type: Salaried
Category: Full Time
County: DuPage
Number of Vacancies: 1
Plan/BU: None
***** A RESUME IS REQUIRED FOR THIS JOB POSTING *****
Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application. You WILL NOT be considered for the position if you attach a CMS100, CMS100b or any other document that is not a Resume or CV.
Why Work for Illinois?
Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results oriented individual to serve as the Call Center Operations Manager. Responsibilities include directing and evaluating statewide call center activities, establishing and monitoring key performance metrics, identifying and resolving issues affecting quality, efficiency and effectiveness, formulating and directing implementation of policy changes through subordinate managerial staff, and serving as agency spokesperson in matters regarding call center operations. This position provides a great opportunity for someone who has experience supervising a large team of call center staff who provide employment and/or unemployment insurance (UI) services to claimants and employers and who is dedicated to establishing and maintaining high performance standards and ensuring compliance with applicable state and federal regulations. The ideal candidate for this position will have extensive experience supervising staff in an employment service program, social service program or related area providing employment, human resource development or social welfare services, developing and implementing policies to monitor, identify, and correct deficiencies in programs and services, and directing call center operations for a large organization with multiple call center locations. IDES offers a competitive compensation plan, excellent benefits, and a pension program. IDES offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers.
Requires a Bachelor’s degree in Business Administration, Public Administration, Communications, Management or a closely related field, with a minimum of twelve (12) semester hours in one or more of the following areas of study: business administration, public administration, customer service management, call center operations, project management, process improvement, workforce management or data analysis; OR
Work Hours: Monday-Friday 8:30am-5:00pm
Work Location: 747 E. 22nd Street, Suite 150Lombard, Illinois 60148
Agency Contact: [email protected]
Posting Group: Leadership & Management
About the Agency
The Illinois Department of Employment Security’s (IDES) mission is to serve Illinois workers and employers to the best of our ability and to use our knowledge of the Illinois workforce to inform sound policy decision making. IDES encourages economic grown and stability in Illinois by providing vital Employment Services to Illinois residents and employers, analyzing and disseminating actionable Labor Market Information, and administering Unemployment Insurance programs.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
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