Bilingual Technical Customer Service Representative (French) Job at Addison Group, Vernon Hills, IL

a2ZvblBTQndpTjhxTlhMRXl1LzZwaVcvY3c9PQ==
  • Addison Group
  • Vernon Hills, IL

Job Description

Job Title: Bilingual Technical Customer Service Representative (French)

Location (city, state): Vernon Hills IL

Industry: Manufacturing/Biotechnology

Pay: $25/hour

About the role:

Our client, a leading global manufacturer, is seeking a Bilingual Technical Customer Service Representative (French) to join their growing team. This role involves providing technical support for laboratory and industrial equipment, assisting customers with troubleshooting, and offering product recommendations in a customer-centric call center environment.

Key Responsibilities:

  • Assist customers with technical support for equipment issues such as pump failures and product setup.
  • Provide pre-sale and post-sale support, helping customers with product recommendations and troubleshooting.
  • Manage inbound calls, resolving issues and providing accurate solutions while maintaining customer satisfaction.
  • Identify upsell opportunities during customer interactions, suggesting complementary products or parts.
  • Process returns, provide pricing, quotes, and handle order entry.
  • Ensure compliance with national security and export regulations, including end-user screening.
  • Document product information and participate in process improvements.
  • Collaborate with internal teams for product training and export compliance.

Qualifications:

  • Language: Bilingual in French and English (written and spoken).
  • Education: Bachelor’s degree in Physics, Biology, Chemistry, Biotechnology, Biochemistry, Microbiology, or Mechanical Engineering.
  • Experience: Customer service or technical support experience is preferred.
  • Skills: Proficiency in Microsoft Office; familiarity with AS400 and Salesforce CRM is a plus.
  • Strong problem-solving and communication skills.

Why Apply?

  • Hybrid work schedule with 3 days onsite and 2 days remote.
  • Extensive training and support for new hires.
  • Competitive benefits including medical, dental, vision, and PTO upon permanent hire.
  • Rapid growth opportunities in a dynamic company.

Job Tags

Permanent employment, Contract work, Remote job,

Similar Jobs

Elm Grove Companies

Leasing Agent Job at Elm Grove Companies

 ...Job Description Job Description Job Summary: The Leasing Agent is responsible for leasing and marketing activities across multiple residential communities. This role requires an individual with strong sales, customer service, and organizational skills who can manage... 

McDonald’s

General Manager Job at McDonald’s

 ...restaurant owned and operated by an independent franchisee and not McDonalds USA. This franchisee owns a license to use McDonalds logos...  ...retail. You must be 18 years or older to be a manager in our corporate owned and operated restaurants.Additional Info:Along with... 

RODAL TECHNOLOGIES

CDL A Driver - No Experience Required Job at RODAL TECHNOLOGIES

 ...For a driver who has a CDL Class A License and just getting into the trucking business, start as soon as next week, get trained the right way. Position Details: Drivers are home after 2-3weeks for two/three days depending upon the account we try and make it... 

Avenu Insights & Analytics

Library Assistant 2 (Part-Time) (On-Site) Job at Avenu Insights & Analytics

 ...connected to library materials and services. Work with Avenu leadership to develop and...  ...schedule which may include some weekend and evening work. Work Environment: ~ Fast paced...  .... Ability to sit for long periods of time and to maintain focus on projects such as... 

Full Circle Electronics

Lean/Six Sigma Program Manager Job at Full Circle Electronics

 ...Other Locations will be considered: Denver, Phoenix, Atlanta We are seeking a Lean / Six Sigma Program Manager to lead process optimization and efficiency initiatives within our electronics recycling and refurbishment operations. Reporting to the CEO, this role will...